Privacy Policy

Effective Date: November 8, 2025

Air Medical 24X7
Website: https://airmedical24x7.com

1. Introduction

At Air Medical 24X7 we are fully committed to maintaining the highest standards of privacy and data protection. This Privacy Policy explains how we collect, process, and safeguard your personal information when you visit our website or use our services.

By using our website or engaging our services, you acknowledge that you have read and agreed to this Privacy Policy and our Terms of Service.

2. Information We Collect

We may collect the following types of information to facilitate our operations and provide seamless air ambulance services:

a. Personal Information

• Full name, contact number(s), and email address
• Postal address and billing information
• Passport or government ID (for cross-border transfers)
• Payment details (credit/debit card, bank information)

b. Medical and Sensitive Information

• Patient’s medical condition, diagnosis, history, and treatment details
• Hospital/doctor reports and emergency contact information
• Insurance provider details (if applicable)

c. Website and Technical Data

• IP address, device type, browser version, operating system
• Pages visited, duration of visits, and referring/exit pages
• Cookies and similar technologies to enhance user experience

d. Communication Data

• Records of emails, chats, calls, or form submissions
• Feedback or testimonials voluntarily provided

3. How We Use the Information

• Service Delivery – To coordinate and execute medical evacuations, patient transfers, and emergency air ambulance operations.
• Communication – To send updates, confirmations, invoices, or important service-related information.
• Compliance – To fulfill legal and regulatory obligations, including customs, immigration, and healthcare requirements.
• Improvement – To enhance our services, website functionality, and customer satisfaction.

4. Data Sharing and Disclosure

We only share personal data when necessary and in accordance with privacy laws.

• Authorized Service Providers: Including hospitals, medical staff, transport partners, and payment processors.
• Legal Authorities: When required by law, regulation, or court order.
• Business Transactions: In case of mergers, acquisitions, or restructuring, data may be securely transferred to the new entity.

We never sell, rent, or lease personal or financial data to third parties.

5. Data Security

• Encrypted data storage and transmission protocols
• Restricted employee access on a need-to-know basis
• Secure payment gateways compliant with PCI-DSS standards
• Routine security assessments and firewalls

Note: While we employ industry-standard measures, no system is completely immune to breaches. By using our services, you acknowledge this inherent limitation.

6. Cookies Policy

Our website uses cookies to improve user experience, analyze web traffic, and personalize content. You may choose to disable cookies through your browser settings, but certain website features may not function optimally as a result.

7. Children’s Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect data from minors. If any such data is inadvertently collected, we will delete it upon notification.

8. Data Retention

We retain personal and service data only for as long as necessary to:

• Fulfill service commitments
• Comply with legal obligations
• Resolve disputes and enforce agreements

Afterward, data is securely deleted or anonymized.

9. Your Rights

• Access to your personal information
• Rectification of inaccurate data
• Erasure (“Right to be forgotten”)
• Restriction or objection to processing
• Data portability (if applicable)

Requests can be made by contacting us at info@airmedical24x7.com. We may require proof of identity before processing your request.

10. Payment, Cancellation, and Refund Policy

A. Commercial Airlines

Prepaid Service: 100% of the total service amount must be paid in advance.

Non-Refundable Policy: All payments made are strictly non-refundable.

Liability is limited to refunding the unused portion of paid services.

B. Charter Flight

100% advance payment required. All services are prepaid and non-refundable.

Delays caused by weather, air traffic, medical emergencies, or permit issues do not constitute a breach of contract.

11. External Links and Third-Party Websites

Our website may contain links to external or partner sites. Air Medical 24X7 is not responsible for the privacy practices or content of such third-party websites.

12. Policy Updates

This Privacy Policy may be updated periodically. Continued use of our services constitutes acceptance of the updated policy.

13. Disclaimer

All content within this Privacy Policy is created and managed solely by Air Medical 24X7.

14. Contact Information

Air Medical 24X7
Email: info@airmedical24x7.com
Address: Worldwide Air Medical Treatment Facilitation Services Co. L.L.C.
310, Al Garhoud Community Center, Dubai Autism Center - Dubai (UAE)